Shipping & Returns

Shipping, Pickup & Returns Policy

At North + Rose, we take pride in creating beautiful, thoughtfully crafted products designed to bring warmth and ambiance to your home. If you have any questions about your order, our team is always happy to help.

Order Processing

All orders are carefully prepared and packed by our team.

Orders are typically processed within 2–5 business days from the date of purchase.

Please note:

• Orders placed during sales, promotions, or holidays may require additional processing time.
• Sculpture candles are made to order and require an additional 2–3 business days for production.

Once your order ships, you will receive a tracking number via email.

Shipping

Shipping rates are automatically calculated at checkout based on your location, order weight, and carrier rates.

We ship with trusted carriers including:

• Canada Post
• UPS
• Other regional delivery partners when appropriate

Delivery timelines vary by location but most orders arrive within 2–10 business days after shipment.

Please note that shipping times are estimates and may be impacted by carrier delays, weather conditions, or peak shipping seasons.

Local Pickup

We offer free local pickup at two locations.

North + Rose Store

📍 18 Allan Street, Carleton Place, Ontario

Home Studio Pickup

📍 Stittsville, Ontario

If you select Local Pickup at checkout, you will receive an email once your order is ready. Pickup instructions and scheduling details will be provided at that time.

International Shipping

For international shipping inquiries, please contact us at:

hello@northandrose.ca

We will confirm if shipping is available to your location and provide a custom quote if necessary.

Returns & Exchanges

We accept returns within 30 days of delivery on eligible items.

To qualify for a return:

• Items must be unused, unburned, and in original packaging
• Return requests must be submitted within 30 days of delivery

To initiate a return, please email hello@northandrose.ca with:

• Name
• Order number
• Reason for return

If approved, we will provide return instructions.

Please note:

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• Original shipping fees are non-refundable.

Once your return is received and inspected, please allow up to 7 business days for processing.

Refunds will be issued to the original method of payment. Please allow up to 14 days for the refund to appear in your account.

Damaged or Incorrect Orders

Although we carefully inspect every order before shipping, damage during transit can occasionally occur.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:

hello@northandrose.ca

Please include:

• Name
• Order number
• Photos of the damage or incorrect item

We will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Burned or used candles
• Sculpture candles (made to order)
• Vintage furniture or one-of-a-kind vintage pieces
• Custom or personalized products
• Items marked Final Sale

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, we are unable to cancel it.

Shipping Address Accuracy

Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.

North + Rose is not responsible for packages that are returned due to incorrect or incomplete address informationprovided at the time of purchase.

If a package is returned to us due to an incorrect address:

• The customer will be responsible for the cost of reshipping the order.
• If the customer chooses not to have the order reshipped, a refund will be issued minus the original shipping charges and any return shipping fees incurred.

If you notice an error in your shipping address after placing your order, please contact us immediately at hello@northandrose.ca. While we will do our best to update the address, we cannot guarantee changes once an order has been processed or shipped.